Don’t trust Hertz

Easy check-in and return; very good car and minimum of paperwork

Excellent. My second year of using QEEK and cannot fault the competitive pricing; a standard size car for considerably less than any other 'small' car with other rental providers - and with a reputable rental agency (Hertz). I will be back next year!

Counter staff were genuinely really nice & professional. Mechanically, the car ran well. However, car was not ready at pick-up time, exterior & interior were dirty & smelled of cigarette smoke the whole week of my booking. I would have been embarrassed to have had anyone else in the car with me. If I didn’t have to get on with my trip, I would have taken it back to request another car. However during pick-up, I was about to be assigned another car, but that one needed an oil change. In the 37 minutes I waited for my car to be processed (it’s on the receipt), I saw only one member of staff in the lot, cleaning vehicles; he also had to help one of the office staff with a booking query. Perhaps the rest of the crew were having their lunch, but the car was just not clean by pick-up time — and this is especially concerning when Covid numbers are going up again.

Very pushy to upgrade the car as the one I had booked was not very good. So she told me. Offered me a upgrade for $130 a day. I said no. She then said I could have it for $70 as day. On principle I said no as I didn’t like her attitude. The first price should always be the best price. She got very grumpy and I left. We go a upgrade anyway as they didn’t have any of the cars I had book.

The windshield wipers were old, the car smelled of cigarette smoke when I got in it and the tires didn’t seem to have a good grip on the wet roads

Like: good condition of car
Dislike: location of car return