We used Hertz for car rental in New York this time. The staff at pickup asked very detailed questions, which left us a bit confused, so we asked our daughter to help translate. It seemed like the platform needed to confirm the insurance details with us again. Although the staff had to repeat information, they were thorough, patient, and answered all our questions. Such a great service attitude. Returning the car was very simple, just leave the keys inside and park it as instructed. We passed through many toll roads while driving and asked about it. The staff said if we accept email billing, we can just leave. Otherwise, we need to patiently wait in line to handle it on-site. It really relies on trust and honesty.
Picked up the car at Miami Airport. The signage was very clear, directing us all the way to the rental center. The queue was a bit long, but we got a really good car that easily fit 5 pieces of luggage. Returned the car at Orlando Airport. After inspection, the staff even drove us to the terminal entrance for our airline, which was very considerate. Hertz offers great service and well-maintained vehicles!
“Van was great, picking up was a bit of a nightmare”
About Hertz:9.0/10
The van wasn't available at the original pick up location. They ordered a Lyft for me and sent me to another location across the city that had a van. This delayed my trip by about an hour, but worked out ok.
At the second location, I kept being told that I could not get the price of my Easyrentcar voucher, but I continued to say that I would not pay anything but the voucher price and eventually I was given it.
About QEEQ:10.0/10
I was not given the contracted price at Hertz initially. I had a copy of my agreement. I kept being told, "I can not give you this price", but then they made good on it.
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