My impression of Americans has significantly decreased. My English isn't very good, so I asked a friend who speaks English well to call the front desk for me. I told them I didn't want any insurance, but the front desk told me that it was mandatory by the state government and that I needed to buy it to drive to Miami. If I didn't buy it, I couldn't rent the car. In a rush to check out of my hotel, I paid for it. Later, as I slowly reviewed the bill on my phone, I realized it was an insurance fee. Are Americans blatantly lying now? The rental company responded by saying I had signed the agreement, which means I accepted it. They advised me to be more careful next time. I can only laugh at that.
The car I picked up had several exterior damages, and I took photos for evidence before departure. Additionally, the cleaning was not thorough; the windows had water stains and the trunk contained some debris.
There are many car rental companies in the US. A friend recommended AVIS, so I didn't spend much time comparing. Based on what I saw, AVIS seems reasonably priced among the bigger companies. Companies like HERTZ are quite expensive! AVIS and BUDGET are part of the same company, and I guess AVIS might be slightly more expensive. They have a lot of new cars (as big companies typically do) and great service. They don't push for extra insurance and are very considerate. We arrived at Bozeman late, around 1 AM. The staff was patient and explained that while they could give us the car early, there would be an extra charge unless we returned it early. Extra drivers cost about $15 per day, which is cheap. In San Francisco, AVIS does not charge for an extra driver.
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