There was a bit of upselling, but just decline and it's fine. Both pick-up and drop-off were very quick. The car was in excellent condition and had only 8,000 miles on it.
Extremely bad. The car I booked was suddenly unavailable without any explanation. They acted very arrogant, as if they didn't care. Avis next door was much better; they had the Suburban we needed available on-site. Never trusting Hertz again, it's terrible.
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