The service staff tried to sell additional services and spelled my name wrong, which significantly delayed the process. However, the return process was smooth, and the manager-like staff member was very friendly and even helped us find the return location.
Aside from additional upselling, they also pushed me to prepay for a full tank of fuel, which wasn't cheap at all. When I asked about the total cost, they only mentioned the upsell amount, not the overall cost as I expected.
Rented from Alamo for the first time. Booked a compact car and got to choose one at pickup. The car wasn't in great condition, but they upgraded it for free, which was very satisfactory!
Like: Nice car. Easy rental experience. Good pricing.
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