It felt like renting a tractor. All four tires were worn down to the steel wires. At 70 mph, the entire car shook. It was very dangerous! Called the rental company throughout the trip, but no one ever picked up! Couldn't reach anyone. Never renting from this company again.
When I rented the car, they didn’t give me the vehicle I had pre-booked. The Reach Car Rental said it was an upgrade, but the Mercedes E300 I received had noticeable damage on the trunk area. I was very tired when I arrived in Los Angeles and didn’t inspect the car in detail, only looked at the overall exterior. During refueling, the fuel cap fell off, which I believe was already damaged when I picked up the car. I reported this to Reach Car Rental when I returned the vehicle, but their response was that they couldn’t refund my deposit. It has been over ten days since the return, and after multiple follow-ups, they finally responded today. Their response seemed deceitful and extortionate! They likely made me pay for the pre-existing damage. I hope QEEQ can protect customer rights!
The car was delivered by a staff member who drove over. Actually, once you call them after landing, they will bring the car to you. I mistakenly went to the front desk to pick up the car and missed the spot, which caused a minor confusion, but their attitude was excellent.
The whole process was very pleasant. I accidentally drove on a toll road and feared being fined, but after calling them, they assured me that the toll fee was covered. It made me feel much more at ease.
Returning the car was convenient as well. The 9009 handsome customer service even kindly drove me back to my apartment. The entire experience was absolutely fantastic. I'll definitely choose you again next time and have already recommended you to my friends. The attitude is really great.
“Car wasn't ready, car wasn't serviced, difficulty contacting agent with Reach Rental.”
About reach rental:5.7/10
Agent needed to take care for oil change before car was ready. No ticket counter, difficult to find and difficult to contact agent. Over an hour waiting for car to return from oil change, two different service lights on dashboard but agent assured everything checked out, and when dropped off car no agent available. Had to leave car in garage with keys. "Ticket counter" is one room office in high rise, returning car is not typical drop off--they share a garage with an apartment complex valet. Very confusing. As a side, the car was missing a hub cap.
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