Extremely satisfied for the following reasons: 1. Very easy to locate. Right at the international arrivals area of the airport, we saw the car rental company. The paperwork process was very fast. After leaving through the main gate, head to the elevated P8 parking garage. Once you enter P8, you’ll see staff in green uniforms (Europcar). Hand them the reservation slip, inspect the car, check the fuel gauge, and you’re ready to go. Very convenient.
The service efficiency was quite satisfactory, and the car pickup and drop-off were convenient, right in the arrival hall. However, there was some dishonesty regarding the deposit; they mentioned it would be refunded within a day or two after the car was returned, but it has been half a month and it still hasn't been refunded.
There were hidden charges; they insisted on a 20 dirham so-called airport tax when picking up the car. That's about 45 RMB, and there wasn't any receipt provided.
“Terrible counter service from the Europcar Tunis airport woman”
About Europcar:6.3/10
Aggressive, rude and condescending counter service from the female staff who "has been here for two years" - refused to provide clarity on the insurance that was supposed to be comprehensive or how we claim any charges in case of an event. While we purchased zero-excess insurance here, Europcar Tunis claims not to have comprehensive insurance and we had to figure out the difference through a lengthy phone call with Europcar and Easyrentcars. She only tried to explain once the agencies were on the phone.
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