Both cars had damaged windows, but they were quickly replaced. It seems like the first car already had the damage when we received it, as there were marks on the glass.
Easy pick-up, smooth return! Full tank policy, very good attitude! Originally booked a RAV4, but only Kia and Hyundai were available at the location, so I chose Kia. The mid-size car had no problem fitting two large suitcases in the trunk. The staff were very friendly and kind. No extra charges when returning the car. After returning to the country, they charged an additional $25, probably for tolls and traffic fines. Didn't check the specifics as it wasn't much.
Because I didn't accept the insurance upsell from the staff, I was treated extremely poorly. First, they intentionally delayed by saying to wait and then attending to other things. Ten minutes later, they claimed there were no cars available. I said, 'Didn't you reserve one for me?' and then they started ignoring me. After a complaint and more than 50 minutes, I finally got a car I didn't want, in poor condition. The last row of seats couldn't move or fold, the exterior was scratched in many places, and there were three noticeable dents. When I pointed these out during the inspection, the staff simply said they didn't have time to check it. They didn't even say 'sorry' and continued to ignore me. When I asked for a different car, they were very unhelpful.
Like: Received a brand new car. Love that new car smell. thanks Dislike: NA
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Awesome experience!
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