Even though the staff at the counter at the terminal and the staff at car delivery were friendly, I was disappointed with two aspects. First, I booked a hybrid car, and the staff member mentioned that since I came about one and a half hour early they will not have the car. So I got a normal gasoline car instead. Secondly, the vehicle took more than half an hour to arrive at the delivery station after I reached there, which is totally unacceptable. By the time I received the vehicle, it was only 30 minutes before my original booking time, so there was no reason not to have the exact car I booked. I think they did not have the type of vehicle anyways. I was disappointed with the service. it was not what I expected from a reputable agency like Hertz.
About QEEQ:10.0/10
Great service. I would like you to take my issue with Hertz as I did not get the service I paid for.
Le personnel professionnel rien à dire. Ma seule déception c'est que la voiture manque énormément de puissance. Elle avait beaucoup de mal à monter à chaque fois. En ce qui concerne la propreté le confort il y'a rien à redire
About QEEQ:10.0/10
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