Terrible experience. The rental company didn't have any cars available, yet they still let people book online! Reserved a car but couldn't pick it up, and they didn't refund the money.
The car broke down for three hours, called Hertz, no response after three hours. Later, a passerby helped to start the car, drove it back to the airport, and the manager-level staff at the rental company showed no apology for our experience. They did not provide a sufficient professional attitude when things went wrong. If you want to ruin your vacation, use this terrible company.
Did not get the originally booked Jeep, the SFO downtown location is very small with limited vehicles. Ended up waiting an hour for a Nissan SUV, which felt like a downgrade. The trunk was very small, filled up quickly after shopping, and the rearview mirror got completely blocked! On the bright side, the return process was fast, and the pre-authorization was refunded immediately. Overall, quite satisfied, giving a good review!
The vehicle and service exceeded our expectations. Superb value- I had to keep checking to see if I had paid the correct price! Will recommend to all our friends and family.
About QEEQ:10.0/10
Excellent service.
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