The staff at Hertz in Rome Airport were helpful, guiding and arranging a vehicle swap. Even though the originally reserved higher-class vehicle was not available, they provided us with a Peugeot 3008.
Pick-up at the airport was very convenient, but the queue was slightly long. There were additional tax fees during drop-off which were not mentioned earlier.
It took a while to complete paperwork thus time. I’m not sure why as Zi am a Gold member and have rented from this office 4 times in the last 6 months. The car they finally gave me was not the category I rented and much larger than I wanted. I had to change it in the garage and had to wait again for a smaller car. All in all, it was a very long process to rent a car for a day.
Waited for very long time at the counter. The person at the counter tried to cheat me several times: insurance, car type, price...
About QEEQ:10.0/10
All was good.
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