Terrible service. The person who signed the contract didn't mention anything about adding extra insurance and just added it to the contract. When I went to address it later, they said once the contract is signed, it can't be refunded. Who would read through such a complicated English contract line by line? They added $175 worth of insurance without my knowledge. I thought only in my home country would there be such traps, but apparently, they exist in the U.S. too! Never using Budget again! Also, the car model I got wasn't even on the list of available models. Very dissatisfied!
I had to wait for over an hour. There were only about 7 or 8 people in line. It's not like there were too few staff members, they were just slow. This kind of service would be unacceptable back home... I won't use this company again.
The listing on the rental platform indicated it was a full-size SUV, but it wasn't actually. Previously, I had booked a Suburban with another rental company, which was also listed as a full-size SUV, so I thought they would be the same category, but it turned out to be much smaller. It's more suitable for four people plus luggage. The rental company kept pushing insurance even though I had already purchased full coverage. The service was slow, so I'll choose a bigger company next time.
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