They required purchasing additional insurance on-site and pressured me to make a quick decision because their shift was ending soon. They also tried to upsell vehicle upgrades.
Our pickup location in Phoenix was low on vehicles so we had an extended wait time (over 30 minutes) and ended up receiving a free upgrade to a premium model 4-door sedan and a discount voucher for a future rental. Staff was apologetic and very friendly. Our drop-off in Salt Lake City was a breeze -- staff took our key and we were on our way in under a minute. Great experience. We will rent from Dollar again.
About QEEQ:10.0/10
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