Car was neat and clean. It did meet the expecations.

A call to customer before pickup to guide would have been great.

Staff is very good and helpfull. Thanks

5 star

Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!

As noted in the Hertz comments $429.88 charged against our card which we want addressed.

The process to pick up the car was easy. My only reason for having to wait a little while was due to an overseas visitor (with limited English) picking a car up before me.

Like: Good service and website.
Dislike: The rental was about $70 per day, but that included about $40 per day Airport charge ! Had I known this I would have rented a car in town.