Very satisfied. The car provided was the same model as the one I reserved, extremely pleased. No hidden charges. Customer service suggested insurance during rental but did not force me to buy it.
I'm absolutely furious. We booked a car through the rental platform and got the most comprehensive insurance beforehand. When we got there and wanted to add an extra driver, they required us to buy insurance for the driver. We had previously rented cars in the US and Australia, and it went smoothly. We consulted the rental platform, and they confirmed that we could simply add a driver without having to buy insurance, as we already had it for the car. However, the store staff disagreed. A very beautiful lady, but with a terrible attitude, argued with us for the whole morning. The rental company's customer service also called to help communicate. Finally, we decided not to add the driver. The staff agreed and simply crossed out the additional fee with a pen, without printing a new contract. Trusting Europeans to be honest, we didn't object. When we returned the car, we found out they never changed it in the computer system, and we still ended up with the insurance!
We waited for 90min after a 16h flight to receive our car. The car we booked wasnt available. Never mind, no guarantee for the booked class.
The issue was the very long waiting time with not enough agents at the desk and IT systems that didnt work. Very tedious - have experienced way better in Italy even with the low cost rental companies.
Our car got damaged and immediately after returning the car EUR 1400 was charged to my credit card. Without any information on the actual damage. I called the hotline, very rude and not helpful at all. In the end the guy just hang up the phone. Explained to me that the actual damage was below EUR 1000 after three weeks but refuse to return the outstanding monnies. BIG Mistake to book Budget.
We got a cat that was damaged
Left side was not fixed after the accident from the previous users
About QEEQ:10.0/10
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