Picked up the car at Zurich train station, arrived an hour early and the staff at the counter still gave me the car. The staff was super patient and provided some detailed explanations. Returned the car at Geneva airport, but was an hour late due to taking a wrong turn. The staff receiving the car was very kind and told me to go catch my flight while he helped me locate the car.
I booked a BMW Series 3 GT touring edition, and they upgraded me for free to a Volvo V90Cc. They even patiently explained the functions and operations of the car.
Very satisfied. Even though our English is not good, they patiently used their phone to translate important points for us. Our credit card couldn't be used at the self-service gas station, and we were worried about returning the car late, so we returned it first. They informed us that their refueling service charges double and gave us a bit more time to refuel ourselves.
About QEEQ:10.0/10
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Customer Service
Outstanding car, and very helpful staff. The process was easy and smooth and the car was great.
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