Shuttle bus never arrived! I never picked up the car! Noone answered the phone when I tried to call!
M.Hackney
United States
Reviewed: Thu, Jul 4, 2019
About Easirent:2.0/10
We gave up after waiting an hour for a shuttle bus and because after several attempts to reach you, no one answered your phone. We never got the car! This terrible service is totally unacceptable.
Customer service was awful and very unfriendly acted very put out. We were also charged 13 dollars a day more because I didn’t have the same credit card with me that was on file and what I had pre payed for. will never rent from y’all again.
I did not receive a car. The shuttle bus never came to the airport. So because we waited so long I took my children to the hotel in a taxi. I tried to pick up a car but the following day i was told I could not unless I paid a full rental cost and that I had lost my original payment. I contacted your main office to see if this could change they told me the same. So I contacted my credit card company to pursue a refund as service was not provided!
Your poor service meant that for the first 2 weeks of a 3 week holiday I was without a car!
Extremely difficult to get ahold of anybody when calling phone number(either no answer or went dead after many rings).Shuttle pickup at airport took forever.
The staff refused to give me the car unless introduced a bank document or paid an extra $249 .
When I refused and asked for the manager she told me in would need to hold $1800 on my credit card to take the car. In had no choice. They also left me at the airport for 45 minutes in 99 F heat with a 4 year old.
The car stunk of cigarette smoke.
“Horrible customer service. Will never rent from again”
About Easirent:6.0/10
Car was fairly newer. No issues with car itself. But the customer service at the location was horrid. We weren't the only ones who had issues. One family left and rented elsewhere. Horrible customer service, will never use this company again
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Shuttle bus never arrived! I never picked up the car! Noone answered the phone when I tried to call!
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