Pickup was a disaster. There was a huge line, and only two guys working. They took forever to check out each customer, and stopped between each customer to talk over the radios. Something was obviously wrong, but there was zero communication to the huge line of waiting customers. It was almost midnight and lots of lucky customers that hadn’t prepaid left the line and went to a different rental agency. To add salt to the wound, the Avis line, right beside us was moving three or four times faster. I won’t be using Budget again.
About QEEQ:8.0/10
Reply by Qeeq: Thank you for your review of QEEQ. We are sorry to hear that you had a negative experience. The service provided by the counter staff may vary during travel peak or off-season due to limited staffing. We value your feedback and will address this issue with our supplier to ensure improvement. If you have any further inquiries, please do not hesitate to contact us. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
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Customer Service
Not great
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