Waited for two hours, AVIS had only 3-4 counters open. Everyone in the room waited an average of one and a half to two hours. A week ago, my friend also rented here and waited for two hours. AVIS has no intention of speeding up or improving the service. If you want fast service, definitely avoid AVIS at Los Angeles.
Very satisfied, everything went smoothly! Our car window got smashed in Salt Lake City, and the process of getting a replacement was quick and easy. A staff member asked if the details were sent to the email, and I said yes. Just dropped the keys off and we were done. Quite simple. The vehicle had unlimited mileage, so we could drive anywhere. Picking up and returning the car was super convenient, and the shuttle service was great too!
The process was long and they took advantage of the fact that English is not our native language. They said there would be no extra charges on our package, but we ended up signing anyway. They even asked us to give them the pickup slip, and when we returned the car, we found out we were charged $81.52 for insurance. Who would buy insurance worth almost half the prepaid amount of $189? It's ridiculous. Luckily, a supervisor corrected this when we reported it, but if not for another foreigner having billing issues, who knows how long it would have taken to resolve our problem.
Dissatisfied
1) Waited for a long time at the store, at least an hour of queuing and waiting to get the car (due to insufficient staff on site as I was told); almost late for my meeting.
2) Originally booked a Ford FOCUS for 324 RMB per day, but was told no similar cars were available; the closest was a DODGE at 110 USD per day, which is a huge difference. What’s the point of allowing customers to select models during booking if this is how orders are managed?
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10 out of 10
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