1. When picking up the car, an older lady at the Dollar counter, wearing a mask, was extremely rude. She was completely indifferent, did not respond to questions, and wore a scowl the entire time as if we owed her something. She provided no instructions or explanations during the process—she just handed over a vehicle tag without saying where to pick up the car. Later, I asked another lady in the lobby, who was slim, tall, and kind, and she nicely helped me find the car in the parking lot. 2. I had reserved a Jeep but ended up getting a Ford. The car's condition was acceptable overall, but the fuel consumption was unusually high.
This time I encountered a peculiar female staff member who forcefully sold additional insurance without asking and charged my card right away. When I checked the car rental agreement, I said I didn't need extra insurance and called the rental service's customer support to intervene. The representative asked the staff member to take the call, but she refused and withheld the rental agreement from me. After a long standoff, a manager-like Black gentleman took the call and handled the situation. Fortunately, I have had multiple rental experiences, but if it were a first-time renter, that female staff member might have succeeded. This issue is not specific to DOLLAR; it could happen with any company. Everyone should be cautious and promptly involve customer support to avoid lots of trouble.
Car was perfect & a good choice. Dollar staff didn’t offer the option to return the car back with a full tank of gas. They wanted to charge us nearly $80 for the gas. I tried to contact dollar customer services when I found out about this option but with no joy. The lady I returned the car too allowed us to fill the car up with petrol & she removed the fee they wanted.
About QEEQ:10.0/10
Loved the price drop option I just wish I could have pre-paid for the car in the uk before our trip
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