Excellent, received a new car with only 6000 kilometers. Toll fees and ferry fees were directly deducted. 12 days cost just a little over 1000. However, I didn't receive an email statement.
Every time the car starts, it shows a need for professional maintenance service. Additionally, the vehicle does not display the total mileage or the mileage for the current trip.
High charges, aggressive upselling, downgraded vehicles, and poor service experience. The queue time was extremely long. The focus seemed to be on upselling—offering vehicle upgrades and additional insurance. In the end, we were given a downgraded car.
This is a scam company. Both times, there were already many scratches on the car, but they blamed me and charged me over 6000 RMB, which just matched the insurance deductible. Even though I had a clear video showing the scratches were already there, they didn't care. Communication was impossible. Don't be tempted by low prices, rent from Budget or Avis. I will fight them to the end, even going to court if necessary. This has wasted half a month of my time! It's outrageous! After returning to my country, the local staff wouldn't answer my calls or emails. They put a pre-authorization hold of several hundred dollars, but they have the power to overcharge your card!
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