This company scammed us by saying toll roads cannot be paid with cash and cannot be avoided. They tricked us into renting an eToll, costing us $104.98. Later, we discovered that tolls could be paid with cash and, most importantly, could be avoided. In the same area, we exchanged cars and did not rent an eToll. Instead, we used Google Maps to successfully avoid toll roads. If it weren't for the company's staff firmly claiming that toll roads couldn't be avoided, we wouldn't have rented the eToll and wouldn't have wasted this money.
The service attitude of Dollar was decent, and the wait time wasn't too long. However, they didn’t explain additional clauses in the rental contract carefully, causing customers to spend extra money unnecessarily.
- lots of charges added at the time of pickup. Was probably in the small print at the time of booking, but should be more clear.
- car group advertised was a Jeep Cherokee - ended up with something (although in the size category) couldn't be included in the same category if car prestige was part of the criteria
About QEEQ:8.0/10
- additional charges should be more clear during the booking process. I would much prefer to know all of the potential additional charges upfront at the time of booking
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