When returning the car near L.A. airport, there was a large outdoor parking lot shared by three rental companies. The staff giving instructions that night was very rushed, asking us to quickly leave the key and go. Later, Hertz charged us an extra day of rental, but luckily we had taken relevant photos, and Zuzuche actively helped me reclaim the rightful amount. However, I am not satisfied with Hertz's entire process. Everyone should be extra cautious about whether there are any extra charges on their credit card during car pickup and drop-off.
There are hidden charges, and the actual cost was about 400 RMB higher than the price on Zuzuche. The Hertz staff said it was a mandatory government charge, leaving no room for negotiation.
The attitude during pick-up and drop-off was excellent, especially during the return. They even told me where gas was expensive and directed me to a station with a normal price. Truly outstanding service.
There are many locations and the car condition is good. It’s very convenient to pick up and drop off the car. However, there weren't enough counters to handle the initial paperwork at San Francisco Airport, so we had to wait in line.
About QEEQ:10.0/10
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