The whole process was smooth. Apart from the under 25 age fee and the optional daily AUD 3 road assistance insurance, there were no additional charges.
The car was good. Although it was the specified model, we got upgraded to a Mitsubishi SUV at the store. The service staff were very friendly. We rented a child seat, which was quite spacious, so it was still cramped for a family of five. The on-site charges were about $40 more than the price listed on the rental website. There were many items listed, likely fees and not taxes! But I still don't understand why. When asked, customer service said it's the $75 child seat tax. Do you assume customers don't understand English?!
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Hertz did not have a car available for me. They told me they’d get one from Kansas City but it never
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