Green Motion was not worth the savings. Terrible car, terrible service.
BP
Poland
Reviewed: Mon, Jul 15, 2019
About GREEN MOTION:3.7/10
The car was dirty and seats were stained. Lowest end model car with limited standard features. No bluetooth, no automatic windows... very basic four wheels to get from point A to point B.
The worst was that the car had 1/8 of a tank of gas when we picked it up at 9PM. We complained but there was nothing they could do. This seemed to be standard operating procedure for this place. I would not ever rent from Green Motion again.
The phone number to call for pickup from airport was ringing busy for the first 10 minutes we called. We just had to keep calling back until the phone line was available. I would guess they do not have call waiting.
About QEEQ:10.0/10
Easy Rent Cars was easy enough to use but the rental car experience was not worth the savings.
They abused my deposit for petrol filling after returning the car unfairly with fake huge amounts
I don’t recommend this company any more
They are untrustworthy
“A few sticky points, but worked out ok in the end and was exceptional value for money”
About GREEN MOTION:8.7/10
Everything worked really well apart from returning the vehicle when they queried a tiny scratch on a wheel arch - it seemed like they were trying to find something to charge us with. We stood our ground and eventually they relented, as we knew this hadn't happened whilst in our rental. This could have been avoided if they had gone around the vehicle with us when we collected it.
About QEEQ:10.0/10
Easy to use and hesitant due to the price, but booked using a company I had used before, so had peace of mind. Good communication from the company ahead of booking
The car was damaged a lot all around which is increasing the risk not notice some of them and when you return it to be charged for damage like i had before with them and got charged for 200 pounds.
The other thing is that they charge me 20 euro for washing which for Poland is too much.
I have just been in contact with Green Motion Katowice Airport -Poland to discuss few issues I have come across renting car through this franchisee.
To begin with after I have returned the car on Saturday 26th January, I’ve received an email that apparently I am responsible for scratches on the roof, rear left door and front right door. Total charge for the damage is 1073,60 Euros. I have received photographs of the damages, however, none of the photographs has date and time stamp, which could be taken at any point in time. When I raised it with the staff at GM Katowice he suggested to go into setting which obviously does not work as it shows me time when I downloaded the photos.
The scratches looks as if they were made by automatic wash, parking a car at the property not a communal or street parking it’s impossible to make such a scratches, especially on the roof.
I was collecting the car in the middle of the night when the car still had a frost on, therefore unable to point more damages/scratches.
Second issue that I had was no windscreen wash, which I only realised driving down the motorway in Poland. Clearly the car was not serviced. I have purchased it myself to make sure I can travel safely. As somebody could imagine driving with dirty windscreen isn’t particularly safe especially during winter time.
Third issue was that the car was not cleaned inside. I have paid 10 euros for an option of returning a car without cleaning not for an option of receiving a car that wasn’t cleaned. I have made this clear to the staff at Katowice airport who suggested that this is not what I have paid for, therefore I assume I should not be expecting clean car anyway.
I deeply regret not washing the car myself as now it turns out that I am the one responsible for the damages that have occurred after I have returned it.
When I questioned why am I being charged such a high fee for the damages that a repair cannot cost as much I was told that t
About QEEQ:10.0/10
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Green Motion was not worth the savings. Terrible car, terrible service.
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