First time dollar customer

Vehicle needed an oil change before we drove off from airport. Pacifica drove nice, gas gauge never reads full, always one bar short of full and as you drive it changes from full to 7/8 tank.

We did not get the car we paid for. I paid for a full size vehicle, Nissan Altima and was given a regular size Nissan Sentra. The choices we were given were all mid sized vehicles.

I paid $89 for a car that would have been $60 or less at National, Avis, etc. The staff attempted multiple times to not honor the pricing even though they knew full well what they were doing. The excuses they made were up did not make sense and seemed to be apart of some scam. I have attached a photos of the easy car and Dollar car rental agreement. Even this took half an hour if arguing with somebody who thought they were the smartest behind the desk clerk alive. The total cost was supposed to be $178. They tried to charge $480 at first!

I just used the internet booking service which was good because few other car rentals had vehicles that week.

The other comparable cars in my value class were not of standard. Counter staff were too tough on upselling. Free upgrade after complaint but car was in a state. Not clean. Scratches and bumps everywhere. Been back 2 days and still yet to receive deposit back

Simple. Efficient and cheapest on the market. Will be using you guys again

Although the car that I reserved was not available, and they hardly had any premium or luxury cars; I was given a nice upgrade for the inconvenience. Thank you Mr Pierre.