Ticket system at the desk had run out of paper leaving numerous customers confused about how to queue. Staff didn’t seem particularly interested in resolving the problem. Once being served, I was processed quickly and efficiently.
Rented at the Rome airport location, it was quite crowded. They had self-service ticketing, the order was well-maintained, and we got a free upgrade to an Audi A3.
A long waiting time for getting to the counter about 45minutes and the car cannot allow driver under 30 my Son 27 cannot drive then we need to change to a very high miles, searched, bad cleaning Opel Insigna but the cost is the same as my booking, ever had such bad conditions rental car before, will never use Hertz car rental in the future !
About QEEQ:8.0/10
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