We had already purchased full insurance, but they insisted I only had basic insurance. They charged an extra 20 yuan per day for insurance and forced us to buy the gas in the tank. Although we used only a small amount, they refused to refund the money.
Overall, the cost ended up being much higher than other major companies.
I waited in line for an hour, and then the counter staff told me my credit card couldn't go through. Even after switching cards, it still didn't work, and they wouldn't let me pick up the car. This is a terrible car rental company. I didn't get the car at all, but they insisted I fill out the car model to leave a review. When I asked for a refund, customer service refused to give me any money back. I spent over 1300 for nothing but frustration. I ended up renting a car from another store right there. The on-site rental cost me a lot more money.
Al momento de recoger el auto, nos entregaron un auto con la guantera rota. Lo hicimos saber al encargado y quisimos cambiarlo y nos dijeron que no tenían más autos disponibles y no era posible un upgrade. Accedimos forzados a tomar ese auto dañado pues no había opción. Solo apuntaron en nuestro contrato el daño en la guantera rota en el vehículo.
Tres horas después se le cayó la defensa delantera al auto. Nos sentimos engañados con el auto que nos entregaron. Tuvimos que dirigirnos a otro concesionario dollar en otra ciudad con la consiguiente pérdida de tiempo para que nos cambiaran el auto.
Mala experiencia y mal sabor de boca en la concesionaria del aeropuerto George Bush.
El auto sustituto o de reposición que nos entregaron, estaba en muy buen estado y la atención del personal de mostrador
fue bastante buena.
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Customer Service
Dollar was fine, you might try a more trustworthy booking company
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