“Worst Rental Company I have ever used....and I've used many each year!”
About ACE:6.0/10
Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me?
I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me!
The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)?
I will look into these manipulative practices which seem to be a scam and possibly contact the BBB.
I want my money back! I will never use ACE again nor advise anyone to use this company....
I am not finished with this yet and look to be compensated for the full amount as recompense.
No pudimos obtener el vehículo por que 1. Se tardaron como una hora en irnos a buscar al aeropuerto.
2. El muchacho que nos llevó al renta cars iba a muy alta velocidad y en dos oportunidades estuvo a punto de chocar con otros vehículos.
3. Al llegar al la supuesta oficina era un total desastre, sucia, destruida, mal oliente, los pisos rotos, sin sistema de aire acondicionado.
4. La persona en el lugar encarga de atender al público nunca ni un saludo en más de 2 horas de espera, en varias oportunidades intentamos hablar con ella y nos ignoró totalmente, más de un cliente se fue, no tomó importancia alguna a que estábamos con un bebé el cual lloraba del calor existente en el lugar, la Sra ni se preocupó por decirnos algo al decirle que nos retirábamos, llamamos a un Uber y nos fuimos al centro de renta del aeropuerto.
LO PEOR QUE ME A PASADO EN NUESTROS VIAJES CON UN RENTA CAR.
No deberían tenerlos en su página.
“it is crazy not to see the insurance options and fees and to discover them only at the counter!”
About ACE:8.0/10
the car was great, but one cannot pay 6 times the cost of the rental in insurances
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Customer Service
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