Outstanding Customer Service

N.Ali

Australia

Reviewed: Fri, Jul 6, 2018

About Apex: 9.8 /10

Like: I left my makeup bag in the glove box when I returned the vehicle before my flight; they drove it up to me to collect at the departures before my flight took off! All of the staff were incredibly friendly and helpful. I would definitely use Apex again and recommend to others. Thanks for everything, y’all!
Dislike: I had to keep plugging in and out the USB cable for the music to come through on the radio.

Mini | Hyundai i20 2 Doors or similar

1 days rental

Relevant Reviews on Apex CAIRNS AIRPORT

P.Armstrong

Australia

7 day rental

Economy | Suzuki Swift or similar

Reviewed: Sun, Sep 17, 2023

“Extremely happy”

About Apex: 9.0 /10

Extremely happy with car and service. Will definitely book through them again

About QEEQ: 10.0 /10

M.Fenning

Australia

14 day rental

Compact | Hyundai Accent or similar

Reviewed: Thu, Aug 25, 2022

About Apex: 10.0 /10

Very helpful and understanding staff at Apex

About QEEQ: 10.0 /10

Not flexible

A. Gale

Australia

1 days rental

Economy | Hyundai Accent 2 Doors or similar

Reviewed: Sun, Oct 13, 2019

“Great car rental experience”

About Apex: 10.0 /10

When we arrived at the airport to pick up our car, it was easy to find the shuttle location to take us to the rental. The bus comes every 15 minutes. We received a brand new car which was great. The lady who helped us with our booking was friendly and offered some suggestions of places to visit. Drop off was also simple and fast.

About QEEQ: 10.0 /10

Prices were good. Easy to locate information. All good.

Australia

1 days rental

Economy | Hyundai Accent 2 Doors or similar

Reviewed: Fri, Aug 16, 2019

“Flat tire due to the tire condition and had to pay $500”

About Apex: 7.7 /10

I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear. Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more. I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults. I highly recommend to opt in to the right car insurance program when you are renting from here.

About QEEQ: 10.0 /10