From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6472983088
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6472983088
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Apex, Cairns Airport Car Rental

Apex 4000+ ratings, 69 reviews

Cairns, Queensland, Australia

9.3 / 10 Excellent

Apex - Cairns Airport Information, Car Rental Instructions & Policies

Store Location

396 SHERIDAN STREET, CAIRNS NORTH, QLD 4870

Telephone

(07) 4053 2896 / 1800 2739 2277

Pickup from Branch or Car Park & After Hours Pickup

The Apex - Cairns Airport car rental location is located out of the airport

Please contact the staff to pick you up to Apex - Cairns Airport car rental when you arrived.

Domestic Terminal 1. After collecting your luggage, phone our office on 1800 183 749 for a shuttle pickup. 2. Walk past baggage carousel #4. 3. Exit through the doors at the end of the terminal. 4. Follow the blue painted line on the footpath until it takes you across a small pedestrian crossing. 5. Wait on the other side of the crossing at the Courtesy Coach Pickup Area. International Terminal 1. After collecting your luggage, phone our office on 1800 183 749 for a shuttle pickup. 2. Head out the front of the terminal doors. 3. Wait until you see the shuttle, it has our name on it.

Return to the Store, Car Park or Key Box & After Hours Return

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driving licence with you.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
To be confirmed
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
AUD 9999/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
To be confirmed
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
To be confirmed

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Kangaroo Island, Phillip Island
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed:
Fraser Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.5 mi from Cairns Airport

Railway Stations

2.2 mi from Cairns Railway Station

Hotels

0.4 mi from Park Royal

0.4 mi from The Lakes Resort Cairns

0.5 mi from Nomads Cairns

FIND ME A CHEAP RENTAL
Map view of Apex Store Location
coordinates: -16.8986977 145.7558963

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 9.3 / 10 Excellent

  • Vehicle condition: 9.3
  • Vehicle cleanliness: 9.6
  • Spaciousness: 9.5
  • Counter staff: 9.5
  • Pick-up location: 8.8
  • Drop-off location: 9.2
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • J.hughes

    Cairns

    9.8 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Like: Excellent all round
    Dislike: Some rain
    Read More >
  • N.Ali

    Cairns

    9.8 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Like: I left my makeup bag in the glove box when I returned the vehicle before my flight; they drove it up to me to collect at the departures before my flight took off! All of the staff were incredibly friendly and helpful. I would definitely use Apex again and recommend to others. Thanks for everything, y’all!
    Dislike: I had to keep plugging in and out the USB cable for the music to come through on the radio.
    Read More >
  • Paul H

    Cairns

    9.8 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Like: Have dealt with airport counter staff in the past for car hire firms. Efficient but a bit clinical. It was so nice to go through the car rental details with Apex in Cairns. A nice office and chairs for the customers to sit while the paperwork was checked. No rush, no upsell, just friendly staff who cared and exhibited the lovely attitude that is more prevalent when leave the capital cities and deal with friendly regional people who value your patronage, and who care. Probably the best rental experience I have had in many many years.
    Dislike: All good.
    Read More >
  • C.Strasburg

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Like: Apex we're so friendly and helpful and the car was perfect
    Dislike: After a bit of a mix up, trying to deal with the staff at Easycar rentals was impossible....luckily Apex could take over and sort it
    Read More >
  • Brad

    Cairns

    9.2 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Like: I travel frequently and rent cars at times. Other major rental agencies have much to learn vs Apex. I had two drivers and insurance included for much less than other options.
    Dislike: Car was very reasonable for price but a few minor scratches - interior was perfect.
    Read More >
  • A.Wright

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Like: Ease of pick-up drop off, friendly staff and condition of vehicle.
    Dislike: Vehicle drop off was a little sqweezy.
    Read More >
  • J.Morris

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Like: Picked up quickly from the airport. Was served immediately when we arrived at the rental location. The car was ready, had plenty of room and drove well. On return we were dropped off promptly at the airport. Great service, excellent rates, would definitely recommend and use Apex again if I visited Cairns.
    Dislike: Nothing
    Read More >
  • J.TAYLOR

    Cairns

    9 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Dislike: thought I would pick up the car t the airport
    Read More >
  • M.Riley

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Like: This is the second time we've rented off you - an enjoyable experience.
    Dislike: Shame you won't pick up and drop off from the International Terminal. We travel with 2 large golf bags, 2 others bags and hand luggage so it would be nice to be collected at the terminal rather than having to navigate our way across to the pickup area.
    Read More >
  • Jeffro

    Cairns

    9.8 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Like: Nice car, friendly and efficient service.
    Dislike: We had to wait until the next morning after arriving because there was no after hours pickup.
    Read More >
  • G.Crow

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Like: Heritage walking and train
    Dislike: Very touristy.....
    Read More >
  • E.Freeman

    Cairns

    9 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Like: Happy with the service
    Dislike: Nothing
    Read More >
  • D.Winter

    Cairns

    8.7 /10 Very good

    Reviewed: Friday, March 29, 2024

    rental fee for Nav very expencive. in addition map data was very old, did. even not know drop off location!!!
    Read More >
  • N.Bhatia

    Cairns

    8.3 /10 Very good

    Reviewed: Friday, March 29, 2024

    Car we got was very old and we didn't like the condition of the car. Drive of the vehicle was not good either. Baby seats we got were in terrible condition, very dirty. However very spacious car, seats were in good condition.
    Read More >
  • S.Kozlowski

    Cairns

    9.3 /10 Excellent

    Reviewed: Friday, March 29, 2024

    The counter staff were beyong lovely. On pick up we got great advice on local area's to visit, as it was wet season we were notified to be careful so the girl truly went above and beyond.
    Read More >
  • Dennis

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    The booking was upgraded to a Hyundai i30
    Read More >
  • C.PRINGLE

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Easiest car rental I've had, great price and the staff at Apex excellent. They did not try to push extras on you and additional driver at no extra cost. Great car as well.
    Read More >
  • Paula T

    Cairns

    9.3 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Great staff in cairns office
    Read More >
  • P.Charuk

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    All excellent hardly any waiting time, free uograde, excellent service.
    Read More >
  • P.Kimani

    Cairns

    6.7 /10 Average

    Reviewed: Friday, March 29, 2024

    Car service was good. Price was competitive I would use the service again
    Read More >
  • Scott

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Hassle free booking. No time wasted waiting around. Very efficient
    Read More >
  • R.Bennett

    Cairns

    9 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Car was great
    Read More >
  • B.Sporys

    Cairns

    8 /10 Very good

    Reviewed: Friday, March 29, 2024

    Car was better then expected!
    Read More >
  • B.Duggan

    Cairns

    9.3 /10 Excellent

    Reviewed: Friday, March 29, 2024

    The experience was great. Will happily book with you again in the future. However, my only quibble was that I was expecting a counter for picking up keys. It would be better if you could notify people what to do when they arrive at the airport. A simple text with instructions would have been great.
    Read More >
  • M.Matthys

    Cairns

    9.3 /10 Excellent

    Reviewed: Friday, March 29, 2024

    We waited for 20 minutes to get our car. Return was quick and easy. Service was great and friendly staff.
    Read More >
  • Anonymous

    Cairns

    7.7 /10 Good

    Reviewed: Friday, March 29, 2024

    I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear. Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more. I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults. I highly recommend to opt in to the right car insurance program when you are renting from here.
    Read More >
  • M.Moore

    Cairns

    6 /10 Average

    Reviewed: Friday, March 29, 2024

    Terrible customer service from apex, left us at Cairns airport for over 45mins without any communication as to why.
    Read More >
  • P.Rowell

    Cairns

    9.3 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Apex were very good No complaints at all
    Read More >
  • A.Jaswal

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    The Car was as good as new. The staff especially brooke and the drop off driver were really great. Awesome customer service. Will book them for next trip and recommend to others
    Read More >
  • Anonymous

    Cairns

    9.3 /10 Excellent

    Reviewed: Friday, March 29, 2024

    The customer staff at Apex was excelellent. We got upgraded to a larger vehicle, better vehicle and everything was smooth. Will use Apex again.
    Read More >
  • K.Komatsu

    Cairns

    8.3 /10 Very good

    Reviewed: Friday, March 29, 2024

    乗り出しを急いでいたので、ピックアップは利用せずに、空港からapexの事業所まではタクシーを利用しました。(3分ぐらいで着きました。) カウンタースタッフは、ひっきりなしにかかってくる電話に出ながらの対応でしたが、とても感じがよく、分かりやすい英語で笑顔で対応してくれました。車はセラトーではなく、同等のトヨタカローラでしたが、キレイでカッコイイ仕様でした! コスパも良かったので、ケアンズに行く際はまた利用すると思います。
    Read More >
  • A.Clay

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    everything straightforward and easy - very good service
    Read More >
  • Anonymous

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    The best thing about Apex in Cairns was the counter staff. We were helped by a lady originally from Liverpool and she was excellent giving us great tourist tips and recommendations on how to get around. Great service. The car was fine, no hassles. Thanks!
    Read More >
  • M.Jarvis

    Cairns

    8.3 /10 Very good

    Reviewed: Friday, March 29, 2024

    Very helpful and vey fair. Pamela in the Cairns office was very professional during the vehicle inspection process.
    Read More >
  • Anonymous

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Fantastic staff with great recommendations on things to check out in the area, as well as honest feedback about what should/could be avoided.
    Read More >
  • G.Barnes

    Cairns

    9 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Everything associated with our rental, from the booking, the staff at the pick up/drop off, the vehicle, use of vehicle, to drop off was excellent -EXCEPT - the instructions as to where to pick up the courtesy van at Cairns International Airport - should have read "turn right out of main door Terminal 1 and proceed towards domestic terminal for courtesy van - pick up approx half way between International and Domestic Terminals" - words to that effect. Now we know where the pick up area is, it is fine, but for first timers the instructions on the Easy Rent a car app are vague.
    Read More >
  • M.Nagel

    Cairns

    9.3 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Very helpful and polite staff
    Read More >
  • J.Tuley

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    The Apex staff was AMAZING!!! They were very accommodating.
    Read More >
  • Chris Reyes

    Cairns

    7 /10 Good

    Reviewed: Friday, March 29, 2024

    The only trouble we had was with pick up from Cairns airport and finding the drop off location in Sydney,. The staff was very friendly and helpful.
    Read More >
  • Anonymous

    Cairns

    9 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Booking on line was easy. Pick up was an easy process Worked through well
    Read More >
  • Azlan & Asbira

    Cairns

    8 /10 Very good

    Reviewed: Friday, March 29, 2024

    The car was very good, and we were well attended by the service staffs, but it took us quite a while to be picked up from n to the airport. We had no Australian phone no as we just landed, so we couldn’t call for pick up and just have to wait till it arrived. It took us around 45-60 minutes to be at the airport from the time we arrived at the car rental for returning of vehicle.
    Read More >
  • Simon Thomas

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    The Apex, Process was quick with no Fuss, very Happy
    Read More >
  • A. Gale

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    When we arrived at the airport to pick up our car, it was easy to find the shuttle location to take us to the rental. The bus comes every 15 minutes. We received a brand new car which was great. The lady who helped us with our booking was friendly and offered some suggestions of places to visit. Drop off was also simple and fast.
    Read More >
  • M.Jaggs

    Cairns

    8 /10 Very good

    Reviewed: Friday, March 29, 2024

    Overall the car was good for what we wanted. We thought we were getting a Hyundai Accent but instead were given a Kia Rio which was still ok for us as we didn’t have a lot of luggage. The time spent picking up and dropping off wasn’t too bad and the staff members we dealt with were friendly and helpful. Luckily for us we didn’t have any issues with the car including accidents so we can only comment on the service we received which was very good overall.
    Read More >
  • J.Carter

    Cairns

    9.3 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Car was in very good condition and was a good size for our trip. Collection and drop off was very easy and the staff were great.
    Read More >
  • S.Rise

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Couldn't have had a better experience. The staff were lovely, the car was perfect and the price was excellent. I was there during a very difficult time (death of my Mother) and I was treated with such calm respect. I'm a firm fan of Apex now, and will hire from them for all future needs.
    Read More >
  • E.Dionysius

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Apex staff were easy going and informative and helpful.
    Read More >
  • Michael

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Very easy to deal with. Caught the free shuttle bus both for pick up and drop off and both times was prompt
    Read More >
  • L.Ricci

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    easy renters did not l tell me that if I don’t pick up the car before 5pm that I couldn’t pick up the car at all according to Apex.
    Read More >
  • Y.HIGASHI

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    とても親切に対応していただきました。
    Read More >
  • T.Dickinson

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Cairns Apex staff were friendly and helpful.
    Read More >
  • C.Noble

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Very smooth process & helpful staff
    Read More >
  • ChristineN

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Staff were excellent to deal with, most efficient and helpful. Lovely car
    Read More >
  • M.Otten

    Cairns

    8.3 /10 Very good

    Reviewed: Friday, March 29, 2024

    The company needs to start to accept NSW digital licences. Apart from that they have good customer service. Cars could do with modernising
    Read More >
  • R.Ganapathy

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    I had to pay for another insurance even though I had already paid for the same through you. I was told at Apex that I Will have to pay the excess to them and claim it from you guys if anything happens which was not informed at the time of booking through you.
    Read More >
  • R.S

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Friendly staff, easy pick up and drop off process. The car was great and economical for our trip.
    Read More >
  • S.Lynch

    Cairns

    9 /10 Excellent

    Reviewed: Friday, March 29, 2024

    The service was very good and efficient. The car had a few bumps and marks which made me a little anxious that they could be blamed on us.
    Read More >
  • Thomas Dermot

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Car was great
    Read More >
  • P.Thompson

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    The people at Apex were awesome, the car was lovely. The whole process was too easy.
    Read More >
  • B.Smith

    Cairns

    9.7 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Fantastic service, great value and the staff were excellent to deal with.
    Read More >
  • Anonymous

    Cairns

    9.7 /10 Excellent

    Reviewed: Friday, March 29, 2024

    They were great. Very friendly and helpful.
    Read More >
  • Julie

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Car was great, we got an upgrade. Staff happy and helpful. Everything was easy
    Read More >
  • Anonymous

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    I found apex excellent to deal with. Friendly staff, great service and great car.
    Read More >
  • C.Ullyatt

    Cairns

    9 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Issues with phone and internet on pick up day. Mix up due to lack of internet that Was difficult to add excess reduction fee. Rented again later in week, booked directly nil issues.
    Read More >
  • M.Fenning

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Very helpful and understanding staff at Apex
    Read More >
  • yas

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    カウンタースタッフの英語が分かりやすく、英語話者じゃなくとも分かりやすかった。説明が丁寧で注意事項がよくわかった。
    Read More >
  • K.McElduff

    Cairns

    9.3 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Very friendly and helpful staff.
    Read More >
  • P.Armstrong

    Cairns

    9 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Extremely happy with car and service. Will definitely book through them again
    Read More >
  • C.MacLeod

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Very nice car suited for city driving and long trips. Not good on the hills needs more grunt. But it was easy to drive and very comfortable over long distances.
    Read More >
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