Easy as pie

The car we rented (Jeep wrangler) wasnt there when we got there. We prepaid. They said they had two coming back and theyd call us. No call. We called them 6 times and then they said they got one back but would only hold it for us for ONE HOUR before they released it to someone else, even though we prepaid for it. The manager yelled at my husband; even though we had a 2 year old with us and had to schlep him ALL THE WAY BACK to the airport during rush hour traffic, and even though we paid for the car upfront. I would NEVER EVER EVER in a million years go with them again. I feel horrible for the poor people who work for this company. Spend $50 more and get actual service. Dropping off was a breeze.

First clerk was quick to tell me the reservation was not with them and quickly took upon assisting other client.. once I confirmed to them that it was through Fox the 2nd clerk was very pleasant... other than this the experience was good

The car was really nice when we went to pick it up I stopped downstairs and they sent me upstairs she told me I need to go back downstairs so I went back downstairs they sent me back up so I went back up and then kind of got upset and then they took care of it

Car was smelly and very dirty...

I went to Fox Rent A Car for the price. I was a little surprised to learn that I would pay an extra $11+ per day for tolls or $15 plus the toll if I didn't take that option. That said, Fox wasn't any less than the competitors when all was said and done.