I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!
Worst rental car company I have ever dealt with. Wait for car was two hours in-spite of a confirmed reservation.We never fulfilled our reservation due to the poor costumers service received. We rented through another company.
“The ease and deals of Easyrentcars balances the vendor”
About AIRPORT VAN RENTAL:6.3/10
Gentleman gave my a hard time for being an hour ‘early’ and wasn’t going to help me. Then decided to begin the process (which ended up taking nearly an HOUR) and told me I have to now return the car early. Found out upon return that I he had charged additional $$. He also told me he was giving me the best car on the lot; the car I was given had over 63K miles on it, was completely bashed and banged up, loads of scratches and dents and was actually missing a piece of the frame. Also had drinks containers and food debris from a previous renter (I assume) that we found as we were driving away.
“Horrible. Wouldn’t even give 1 star. Will not use this website or rental company again!!!”
About AIRPORT VAN RENTAL:6.0/10
Waited for almost 2 hours to get my rental. Staff was unapologetic and not helpful. Took 30 plus minutes to return. I will never ever rent from them again. There were also hidden costs and I ended up paying more then what was advertised. Overall horrible experience!
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