never rent from them again and really believe i should get at least 1/2 my rental back for this
C.ROGERS
United States
Reviewed: Tue, Sep 24, 2019
About ACE:6.7/10
the car was dirty windows so bad I could not see and I stopped and got cleaner to clean them dash and armrest were stickey from coffee or coke. low tire and guage was on and they said don't worry about it just drive it. it was the dirtiest car I have ever rented took an hr to get it when I arrived there after waiting at airport for 56 minutes and was told they were only 8 minutes away and I had to call 3 times to get them there
“Terrible experience. Do not fall for this completely fake come on.”
About ACE:6.0/10
Had to wait for an hour to get a shuttle. Many regular shuttle buses came and went while I was waiting for the special one. I was taken to a very odd location, far from the regular rental agencies. I was told that their hours were 8-5. I was only in Houston for part of the day, and 100 miles. I had to drop the van at a diff. location. I was told that the 20$ fee would be waived. It wasn't. I called Ace. They never called me back. I e-mailed Easyrentcars.com, and the e-mails were not accepted.
“Rental never occurred because of impossible communication with ACE!”
About ACE:2.0/10
I was unable to obtain communication with anybody on my arrival into Houston Bush on May 7th, and ended up renting from Advantage. Your phone system messaging was awful, un-intuitive; did I understand ACE offices close at 3:00pm??!!
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never rent from them again and really believe i should get at least 1/2 my rental back for this
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