Really good

Good counter service but vehicle not where it was supposed to be and when found it needed refuelling which was disappointing as we wanted to get away whilst still light. Overall delay about 20 minutes but staff were helpful throughout.

Easy to book and price drop kicked in to reduce the overall cost. Website is easy to use.

This is the second time I’ve booked with Budget and they always seem to keep it quick and simple. No hidden fees and the absolute best prices around.

The site was so easy to navigate and made finding the best deal a synch!

good price, delivery of car took little more time than usual. late night not my counter persons. The counter persons didnt ask me for toll pass machine. Hence I have paid too much money without that device. Usually all rental counter persons asks, but he didnt and too forgot to ask. Hence ended up in paying more.

good price and prompt customer care replies.

The electronic toll charges in Boston was not known to me and I have to call budget hotline to understand. It will be better it is stated in the contract or email

The price protector is good but I have yet to see the refunds(I have rebooked at a lower price) coming back to my credit card. So I hope the price difference will credit back without me emailing or calling.

Even though I took the maximum on insurance the counter staff person said I was not fully insured and advised I take extra insurance - which I did. I then hired another car that I also booked via easy car and this was fully insured. Why the difference - I will see with my next car hire if this follows the Boston hire or the Minneapolis car hire. Don’t understand why the difference