Counter staff was rude and couldn’t clearly explain what the extra fees were that he was charging us. He also tried to scam us into paying $10/day for the EZPass for video toll roads. It’s actually quite easy to avoid going on those roads. Flex seemed like the economical way to go, but in fact, ended up costing just as much as a car rental in the airport terminal, which would have been much more convenient.
About QEEQ:9.0/10
It was easy to complete our booking through your site.
“Treated like royalty. Will always rent from Flex in the future.”
About Flex:10.0/10
Beautiful new car, comfortable and clean
About QEEQ:10.0/10
Everyone was excellent. We were treated so well from the shuttle pickup to return to the airport. No waiting, no high pressure upsales or insurance issues. We're brought proof of insurance and that wad what they needed.
Very personable staff. Warm and welcoming from pickup at airport to vehicle drop off. Arrived in a timely fashion. Very accommodating and transparent. Very trustworthy service. Would recommend and use again! Was given a brand new vehicle that was very clean and next to zero mileage. Overall fantastic service!
It is a small company. There was only one person at the location and he was doing shuttle, desk, and everything else. It was not an easy process to pick up a car.
About QEEQ:8.0/10
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