Counter staff was rude and couldn’t clearly explain what the extra fees were that he was charging us. He also tried to scam us into paying $10/day for the EZPass for video toll roads. It’s actually quite easy to avoid going on those roads. Flex seemed like the economical way to go, but in fact, ended up costing just as much as a car rental in the airport terminal, which would have been much more convenient.
About QEEQ:9.0/10
It was easy to complete our booking through your site.
Eddy and his brother a very professional and knowledgeable people and they DO offer a very good customer service.
The check-in process very fast, no long lines like in big companies.
They offered me a mid-size type of vehicle, instead of my compact-one without any charges
And I really did like that they haven't tried to up sell me their insurance.
The deposit was of a 200$, not like other companies, where it can go up to 500$ or 1.000$.
I'm pleased and everything was very smooth !
About QEEQ:8.0/10
No wait on customer service. Easy to reach out to them. No wait time, no hold.
“Treated like royalty. Will always rent from Flex in the future.”
About Flex:10.0/10
Beautiful new car, comfortable and clean
About QEEQ:10.0/10
Everyone was excellent. We were treated so well from the shuttle pickup to return to the airport. No waiting, no high pressure upsales or insurance issues. We're brought proof of insurance and that wad what they needed.
It is a small company. There was only one person at the location and he was doing shuttle, desk, and everything else. It was not an easy process to pick up a car.
About QEEQ:8.0/10
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