Easy. Just as it says on the tin. Would consider using again.

This experience with Budget was good as always. Very helpful desk staff. Easy pick up process. Good condition of cars.

Wide choices of cars for reasonable price. Smooth booking process.

Good experience.

20 customer wait there...I wait more than 1 hour

easy and good promotions

The car exceeded my expectations,Haven't checked the charges yet. the service in Hamburg though was arrogant, not helpful and did not function well. On my question why not someone could go with me to the car deck , the answer was just, we don't do that. So after 20 hours of traveling I had to inspect a car, then call them, then nobody came, then call them again, and then someone came and inspected it with me. WHY? why could they not send someone with me , if they knew there were scratches on that car. This is not acceptable and budget should really check wat is going on at German counters. the return was difficult because the way to car return is marked car rental not car return and Hamburg Airport is confusing in the way it is built. At the return, the guys had to do chatting in the office before they served people.

the old lady at the frankfurt airport was not so nice.