Great experience until receiving the bill!

The car was great, I would have expected the offices to open earlier than 9am at an international airport but we were told what time so that was ok. However, the central London drop off is atrocious, there’s barely any signage to know where to go/park drop off keys, and I got more help with dropping the car off from the security guard than the scant Hertz staff.

I couldn’t use the Price drop protection for some reason, the link just took me round in circles on the app. Maybe it’s because I made the account after booking the car, I’ll see next time I guess.

Pathetic experience at Hertz as they didn’t provide the vehicle which was pre- booked. was forced to take a sedan which was uncomfortable as we were 5 adults travelling.

Due to a flight change (out my control), I arrived 5 hours earlier than expected. Although, I have a 7 month old baby, the initial view of check-in desk staff was for us to wait a total of 5 hours before we were able to pick-up the car (unless I was willing to pay for an upgrade). Only after speaking to the manager, who clearly understood that you can't have a 7 month-old baby waiting for 5 hours, we were offered a small SUV that was immediately ready. Somehow this car was ready, while originally it wasn't available. This was appealing and this made the whole experience pretty bad.

The booking platform was good, but as flights change, I would suggest a functionality that allows you to change the time of the booking easier without affecting the price (if the time is within a certain period)

Speedy pick up staff had good knowledge and friendly staff

Good site will use again

Terrible - Hertz wanted to charge a 1.300 GBP deposit on my credit card (including a horrendous imaginary price for fuel refilling)which was beyond my limit. I ended up having to take additional insurance of Hertz which costed 100 EUR and doubled the price of my car rental. They would then only take a 300 GBP deposit. An awful start into my holiday. And when a tyre went flat, the insurance wouldn't even cover that cost. :-( Apart from these incidents, it was okay!