I've rented cars many times in the US, but this place required a Chinese driver's license and a photo record of it, the translation alone wasn't enough. Consequently, I had to go back to the hotel with my luggage to fetch it. Also, the reservation name, driver's name, and credit card must be the same person, which is not required elsewhere. They tried to sell us fuel without even checking our order. I told him we've already bought fuel, but he didn't listen and used a translation app on his phone to tell me that the car must be returned with a full tank. It was quite disrespectful to us. Finally, they insisted on selling us insurance, although I've already bought comprehensive insurance. It took a long time. San Francisco is not very friendly to Chinese people.
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Customer Service
Good Value
Dislike: Although it was a brand new car, I've been provided an Intermediate SUV vs the Standard SUV I've booked
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