Like: I’ve had bad experiences with car rentals before, but no hassle with Hertz about any minor scratches that were there before (which was my experience with another company). The vehicle we got was more car than we registered for—a Chevy Tahoe instead of a Pathfinder, which worked out better for us anyway. The car was clean, new and lots of features, and perfect for hauling the big group we had. Dislike: The distance from the kiosk to the rental pickup was a bit far away—which was okay, but we didn’t walk around the car together, at least at this airport rental office.
Extremely bad. The car I booked was suddenly unavailable without any explanation. They acted very arrogant, as if they didn't care. Avis next door was much better; they had the Suburban we needed available on-site. Never trusting Hertz again, it's terrible.
Without a doubt, Hertz is the best car rental company, but it can be a bit pricier. We booked a mid-sized car but ended up with a large SUV, which was great.
I loved the truck I rented and the services was great.
About QEEQ:10.0/10
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Customer Service
Great vehicle, no hassle
Dislike: The distance from the kiosk to the rental pickup was a bit far away—which was okay, but we didn’t walk around the car together, at least at this airport rental office.
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