Like: I feel like I got the best price available and the car was great. Dislike: I wanted to extend the rental and had a very, very hard time getting an agent to answer the phone. After five calls at three different numbers I finally got directed to the weekend agent who helped me-finally!
Terrible experience. The rental company didn't have any cars available, yet they still let people book online! Reserved a car but couldn't pick it up, and they didn't refund the money.
Extremely dissatisfied. The downtown office claimed to close at 6 PM, but for two consecutive days, it was already locked by 4 PM. There wasn't even a place to leave the keys. Meanwhile, the Sixt office next door always had staff present. After visiting three different locations, I still couldn't return the car downtown at 4 PM, even on workdays, Thursday and Friday. Leaving the car at the hotel incurred a $50 per night fee. Early the next morning, before 8 AM, I had to return the car to the airport. During the self-service checkout, they charged me for two extra days. Just one extra minute, and they counted it as a whole day!! Other companies offer much better service!
The car was an absolute dream to drive during our hire period. Initially thinking I needed an suv, but as it turned out the Chevy was an excellent drive. Good on fuel and with enough toys it was an all round solid drive.
About QEEQ:10.0/10
Never used Easyrental before and was impressed with its overall service and realistic offers.
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Customer Service
Easy and a great price
Dislike: I wanted to extend the rental and had a very, very hard time getting an agent to answer the phone. After five calls at three different numbers I finally got directed to the weekend agent who helped me-finally!
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