The office is just a 2-minute walk from the parking lot via an internal path, but they insisted on giving us a map that took us 10 minutes to walk outside, and the staff didn't accompany us.
This company has a lot of cars. In Rome, a female staff member refused to rent me a car, claiming my Hague certification was less than a year old, and her attitude was terrible. I had no choice but to rent a car at the next stop in Naples, where I encountered a very polite lady who helped me resolve some payment issues. She requested a 13-euro tip, and I gave her a bit more, as I thought it was reasonable considering she solved my problem. There was no staff present to inspect the car during pickup, and the tire was underinflated. I had to spend 15 euros on tire repair and inflation, which was not reimbursed. Overall, the car's condition was acceptable. However, the rental contract seemed somewhat informal.
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Customer Service
Lauren Margaret
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View more >Jenny Carrie
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View more >Car Rental Brands Ranked In Naples
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