Pick-up and drop-off are fairly convenient, but the biggest problem is that the car you get is never the one shown in the order. I booked a Mercedes C, but Europcar gave me a DS7, claiming it's in the same class. In what way are they in the same class? The model or the price? In a certain sense, this feels like fraud!
There is a big line for the shuttle service, and even longer line for Europecar counter. It’s not the amount of people, it’s the fact that they try to sell you extra insurance and work very very slow. They gave us a fiat500, except from the nice exterior, the car is very uncomfortable, and can’t withhold the mountain roads
EUROPCAR is a good car rental company. The car had a few minor scratches when I picked it up. To avoid any issues when returning the car, I took photos of the scratched areas during pickup. The return process was smooth, and they didn’t inspect the car in detail. The deposit was also refunded promptly.
They tried to upsell me to a higher-end car, switching to a Q3. Once I got the car, I found out it was diesel, and the engine warning light was on. I drove it out and had to return to ask them about it. They said it's fine, but I'm not sure if it will cause problems later. The engine was quite noisy because it was a diesel car.
“Good, but reservation should have had been honoured.”
About Europcar:7.0/10
Europcar was informed by Easyrentcars that I will be late to pick up the reserved car. Despite that, I was informed that the car I reserved was gone and I had to pay extra for another car.
The pick-up and drop-off process was very simple. I had never seen a SEAT SUV in China; this model had excellent handling and a lot of new features. It was perfect for the narrow mountain roads in Sorrento and Amalfi.
The counter staff has poor English skills and can't communicate clearly. There is no one to assist in finding the car in the parking lot, which is a significant difference compared to other rental companies.
The vehicle had issues, and the rental company and return location showed no intention to provide service or assistance. They even suggested taking a taxi or train instead. There was no roadside assistance, nor any effort to solve the problem. The return location refused to wait an extra 10 minutes and demanded additional fees for parking resulting from self-service vehicle drop-off.
Terrible experience, but why the extra charges??? My deposit had an unexplained extra charge of over 1000 yuan!!! The car was inspected at drop-off with no issues! The fuel tank was also full!!!
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