First of all, the store is not located within the airport, which makes returning the car very inconvenient. Secondly, we booked a Jeep but received an MG instead, which is a downgrade. The car was smaller and lacked power. Thirdly, despite purchasing the highest-tier insurance through the rental platform, the store still insisted we buy additional insurance. The deposit for the car was extremely high—1000 euros—and even after returning the car, the deposit was not refunded promptly. Additionally, it was very difficult to contact the assigned representative.
“Overall worth a slight bit of confusion on pickup to get such a good price.”
About Autounion:9.0/10
Although it was a bit confusing figuring out where to pickup the car. Some helpful locals called the company for us and they came promptly to pick us up. Auto union staff was great, super friendly and professional. Would totally recommend them.
The car was not picked up with a full tank and returned with a full tank, but rather picked up with an empty tank. The reserved gasoline car was not provided; instead, we got a small Fiat diesel car. Despite having a scheduled return time, the store was closed upon arrival. We had to wait for an hour before someone came to inspect the car.
It was a complete nightmare. Called the store clerk upon arriving at the airport, but couldn't understand them due to a heavy accent and poor attitude. After contacting customer service, I finally got to the store. The clerk demanded 200 euros for highway fees, threatening a 15 euro charge per camera if not paid. Had to pay 100 euros after further customer service intervention. Not sure if the clerk or all Turkish people are scammers. On one day, the car broke down and we were stranded on the highway. The rental company said we could only contact them via WhatsApp, but I couldn't receive the verification code. Kept asking customer service for help until we finally got a new car after a whole day's hassle, which completely disrupted our travel plans.
The reception staff had a poor attitude and provided a vehicle of lower quality than the one originally reserved. The vehicle was the most basic model with manual rear windows and no parking sensors. They forced me to pay 4000 lira for highway fees, while the actual highway fees in Turkey are less than 1000 lira. Other rental companies charge highway fees based on actual costs. The rental cost here was over 1300 lira higher than on other platforms during the same period, and the vehicle model was several levels lower in quality.
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