“Very smooth pickup and drop off, but beware of extra charges.”
About AVIS:9.0/10
The rental was smooth and efficient at pick up and drop off, and the staff were helpful.
My one issue is an extra charge applied of $152.90 , with a receipt that shows only an apparent fuel shortfall on return of just 0.5 gallons even though the fuel gauge showed over the full point on return. (which I confirmed on return but did not think to photograph).
About QEEQ:10.0/10
Good customer service so far. I appreciated the advice email before pickup. I would like some follow up on this surcharge issue.
The car was fine but both rear tyres were showing very low pressure and there was no water at all in the windscreen washer bottle on pick up. I drove to the nearest garage and filled the windscreen washer bottle and inflated the tyres to the correct pressure
About QEEQ:10.0/10
The booking platform was easy to use and gave all the relevant information
They did not use the agreement I had with Zuzuche, instead they presented a long document for me to sign, which included charges different from the rental agreement. They kept urging me to sign quickly while I was in line, otherwise it would be difficult to get the car. This caused me to pay over 100 dollars more.
“Awful experience with Budget/Avis scam auto toll charges.”
About AVIS:5.0/10
I had a charge 24 hours after dropping the car back for ‘TOL’ $168.87. This is apparently a fixed charge toll product which was completely mis represented to me. The car was not ready when I arrived at the desk. I made it clear to the clerk that I would not be using the car in an area of Florida with toll roads except for leaving and returning to the airport. When I queried the toll arrangements she told me it was simply a device in the car which would pay the tolls automatically and would recharge my credit card later with the amounts of the tolls.
I rent cars all the time and I stay away from cheaper less reputable operators to avoid the type of practices I encountered on this occasion with Avis/Budget. I did not expect this type of deception and mis-selling from Avis/Budget.
My point is when the product was sold to me it was sold under false pretences. Nobody would purchase a product for $168 when they know they will use $8 in tolls. That is not right, and is not what should be happening with a reputable rental company.
I visit Florida several times every year for the last 15 years always rent a car and this is the first time it has happened. Normally I get recharged for the tolls I use only.
Secondly, the car should be ready at the time it is booked, and thirdly a reputable company should not tell you the car is full at the desk and in the paperwork when it was in actual fact half full when I picked the car up, requiring me to go back to the desk and waste more time during the pick up process.
It is the worst rental experience I have ever had in Florida.
About QEEQ:10.0/10
Innovative booking platform, and I like the price reduction protector
Overall good. Would’ve been less so had the initial vehicle offered not been exchanged for the model booked. Not only was it dirty, but it was not big enough. That saiid it was exchanged without fuss.
About QEEQ:10.0/10
It’s the second time I’ve used QEEQ and will do so again. The process was excellent and communication was good throughout. Both the vehicle and the optional insurance were excellent value. My only observation is that it would be that it would be helpful if you could stay logged into your App (without the need for code entry) and could download PDF documents to your phone. The latter might be possible but I could only do it using a PC.
JACK at front desk is an authentic thief...he put $500+ of services and extras without my consent...There's an claim filed against him and I'll take it to the court.
While the car itself met my expectations, my experience at the counter was disappointing. The representative added services like Loss Damage Waiver (LDW) and Additional Liability Insurance (ALI) without my consent or explanation. This resulted in unexpected charges that I only noticed later. Transparency at the counter needs significant improvement to ensure customers are fully informed about what they are signing.
About QEEQ:7.0/10
The booking process with QEEQ.COM was smooth, and the platform provided a competitive price. However, when unexpected charges were added by Avis, the support I received from QEEQ was limited. While QEEQ did assist in contacting Avis, a clearer process to escalate such disputes and ensure customers are protected from unauthorized charges would improve the service.
I bought the supplementary comprehensive insurance provided by Zuzuche. At the counter during pickup, they added the car rental company's insurance without even asking, charging over 30 dollars a day. Fortunately, I checked the bill and asked them to cancel it. Although the car was relatively new, it was poorly maintained. The interior wasn't very clean and had a lot of cockroaches. The car roof wasn't sealed properly, and when driving over 60 miles per hour, it made a noise like boiling water.
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