I booked a luxury brand, even if the same model isn't available, a similar class car should be provided. In the end, I got a Renault. When I asked if I could change it, they said no, but I could pay extra for an Audi A4. This left a bad impression.
Extremely irresponsible. They did not fulfill their promises after the vehicle broke down and refused to reimburse the high taxi fare for the car replacement.
The car we got was quite new, with only a bit over 9,000 km. However, the staff seemed a bit inflexible (possibly because the car wasn’t ready yet). We arrived at 2:30 PM for a 3 PM reservation, but they didn’t allow us to pick it up until 3 PM. On the bright side, we mentioned having insurance, and they didn’t try to upsell anything else.
First, after contacting them immediately about a brand new pair of sunglasses, they said it couldn't be found. I don't understand who would throw away sunglasses as trash? They kept saying they couldn't reach the rental company, which dragged on and on! Second, the car wasn't given to me with a full tank of gas, so I returned it with the same amount of fuel, but they still charged me for a full tank. I've rented cars many times, but this is the worst experience!!
It was rush hour when picking up the car, took one and a half hours to get it.
They had issues recognizing my driving license, had to explain for a long time before they agreed to rent it to me.
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