When picking up the car, no staff guided us to the parking spot. They just told us where the car was parked and left us to find it ourselves. No one inspected the car with us, nor did they inform us to take photos. However, when returning the car, they blamed us for old damages. Thank you, shameless company. We had a one-day rental due to catching a flight and returned the car at a different location. All the damages were old, and they even drove the car away before I could take photos for proof, just because we didn't buy their full insurance? Your shamelessness is indeed impressive!
They said the fine would cost 62 euros, including the processing fee, but after paying, they deducted another 40 euros as their management fee. What kind of management is this? Are they just managing to take money from customers? Arbitrary charges and unclear fees.
They charged me a fine of 62 euros, claiming it included an administration fee. But over 10 days later, they deducted another 40 euros, saying this was their company's administration fee, while the previous amount was for the traffic department. This feels like arbitrary and excessive charging! Who knows if they will charge again, claiming it's a fee from the rental platform next time? The original rental contract didn't clearly state what fees would be incurred for violations, and now they are just charging random fees afterward.
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