When picking up the car, no staff guided us to the parking spot. They just told us where the car was parked and left us to find it ourselves. No one inspected the car with us, nor did they inform us to take photos. However, when returning the car, they blamed us for old damages. Thank you, shameless company. We had a one-day rental due to catching a flight and returned the car at a different location. All the damages were old, and they even drove the car away before I could take photos for proof, just because we didn't buy their full insurance? Your shamelessness is indeed impressive!
This EUROPCAR company is extremely terrible. On the Zuzuche platform, it indicated that our credit card would be accepted, but when we arrived at the store, they did not acknowledge it and said that Zuzuche platform had nothing to do with them. As a result, they didn't give us the car, refused to cancel the order, and denied a refund, wasting us thousands of yuan.
It was acceptable. They washed the car and handed it directly to us.
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