Excellent, no flaws. The car had 40,000 kilometers on it, and we drove 3,600 kilometers in 2 weeks, spending 480 on fuel, which was very economical. There were no issues with the vehicle. Malaysians drive by the rules, and the parking lots are spacious and easy to park in. I am used to driving right-hand drive cars, so there were no problems.
The day before departure, they automatically contacted us via WhatsApp. Most importantly, there was no rental deposit required. We were fined RM50 for a parking violation, and the QR code on the ticket didn’t allow us to pay the fine online since we didn’t have further details as renters. Ultimately, the rental company handled it, and we paid RM50 in cash when returning the car without being charged any additional processing fees. Great service!
Communication was relatively smooth. The car was very new, with less than 5,000 kilometers. However, we brought our own cigarette lighter adapter and phone holder.
The vehicle description on the booking page was vague and did not meet our needs for a 7-seater with luggage space. The car had over 230,000 kilometers on it. When we communicated about returning the car early, they suddenly increased the price at midnight and demanded an unclear service fee. Most importantly, while other rental companies take a pre-authorization hold as a deposit, they directly charge an amount. If you don't notice and ask for it back, the money is gone.
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